We will be happy to refund or exchange any product, for any reason, provided it is in good condition.
You are obliged to take reasonable care of the goods whilst in your charge. On satisfactory return we will notify you by email to confirm that we have received your item, after which your refund will appear in your account usually the next day.
This shouldn’t take longer than 14 days from the day that you returned the item back to us. If you return the item by post, we’ll refund the person who originally placed and paid for the order.
In respect of made-to-order, engraved or custom printed products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty. After seven working days, any deposits for special orders or custom printed orders will not be refunded on cancellation. Your deposit after this period confirms the contract.
None of the above conditions affect your statutory rights when goods are faulty, or not as described.
STEP 1: Get In Touch and let us know that you wish to return your item.
STEP 2: Attach your print-at-home returns label. Please make sure that it is fully visible and not obscured with tape or packaging.
STEP 3: Simply drop your parcel off at your nearest Post Office, remember to request proof of postage.
Note: If your return has not been authorised we may subtract return postage cost from your refund.
We will refund your original delivery charge plus the return delivery charge when a product is faulty, damaged or incorrectly shipped. However if the return is an unwanted product, we will not be liable for the direct cost of return.